Patient Engagement

Patient engagement begins with accessibility and transparency. Improve patient engagement and care delivery with our technology solutions that help you manage the patient experience much easier. Decrease missed appointments, increase communications and improve health outcomes.
Our Services include:
- Online patient portal: Offer patients more control of their account and access to their visit history while collecting more upfront payments. Our secure payment portal gives patients more control over their payments and keeps them informed. Payments posted directly to the practice and in real-time. Patients are able to view their visit and payment history which means less calls and increased billing accuracy.
- Automated patient statements: Send statements to patients automatically as balances are owed. You can send customized electronic statements via text or email for faster delivery of statements. Printing and mailing options are also available. Offer multiple delivery and payment options to increase patient satisfaction and payment collection. Maximize opportunities to collect patient payments by sending automated statements. Send email, text, or mailed statements.
- In-app credit card processing: Collect more co-pays, deductibles and co-insurance deductibles. Swipe your patient’s credit card and their payment is directly posted in the tool. Additionally, allow patients to securely save their credit card information on file, making future payments easier and more convenient.
- Appointment reminders: Reduce no-show rates and cancellations by sending automatic phone, text or email reminders to patients.
- Patient payment plans: Increase payment collection by offering affordable and customizable payment options.
- Appointment waiting list: If a patient cancels or reschedules you can replace that appointment with a patient from your waiting list.
- Patient estimates: Quickly generate accurate estimates of patient responsibility prior to or at the time of service.
- Prompt payment discount: Automatically apply a discount code if a patient pays within a certain time frame after their first statement. Increase collections and incentivize patients to pay quickly.
- Patient directed payment plans: Give patients the control to set up Payment Plans to spread out the burden of payments. Encourage patients to make convenient, affordable payments and reduce A/R without resorting to collections.

